- How do I cancel my Direct Debit?
Please contact the reception team on 020 7679 7221 or visit them in person to notify us that you wish to cancel your Direct Debit.
Please cancel your Direct Debit at least 5 working days before your next payment is due. All Direct Debit payments are collected on the 1st of each month. Late cancellations will not be refunded.
Once you have notified the reception team, you should then call your bank and cancel your Direct Debit mandate with Bloomsbury Fitness.
It is important to notify the reception team before calling your bank.
- What are 'Quiet Hours'?
We have introduced quiet times at Bloomsbury Fitness for the 21/22 academic year. We are doing this in order to make the experience of accessing the fitness suites a more comfortable one for members who prefer working out in a quieter environment. We have considered feedback and hope that the times and days will provide a wider number of members with access to the gym environment. The times are Tuesday and Thursday 10:30am - 12pm (midday), and Saturday and Sunday 12:00pm - 1:30pm.
> It will be implemented by our reception and fitness teams;
> No loud music over the fitness suite speakers;
> Turning off of all public TV screens within the fitness suites;
> Dimming of lights (if it is safe to do so);
> Avoidance of public announcements (unless there is an emergency);
> A polite request that all fitness users work out as quietly and respectively as possible.
- How do I find out what my membership number is?
Please use this link to set up your online account or contact the reception team on 020 7679 7221
- How do I join the gym?
As a new member, you can pay via this website. You will receive a confirmation email after purchase, please come in person to activate your membership within 7 days.
You can also come and see us in the gym and sign up and pay for your membership here.
If you are already a registered user/member (including day members) at the gym and want to renew or upgrade your membership, please come to the Bloomsbury Fitness reception and we’ll get you going again in no time.
- I've purchased my membership online, how do I activate it?
To activate your membership please head to the reception desk of the gym on Level 3 of the Bloomsbury building within 7 days of purchase, where a member of our reception team will be able to assist you.
- Can I trial the gym before joining?
We are very happy to give you a gym tour and show you around. Just head to reception and we’ll get this sorted for you. If you’d like to try the equipment or a class you can purchase a day pass for only £6 (£9 for non-students). You can do this online via our website or at the reception desk at the gym.
- Can non-members use the gym?
Non-members are free to use the gym! You can purchase a day pass from our reception team on the day of your visit (£6 for students, £9 for non-students). The day pass must be purchased on the day you intend to use the gym.
- How do I submit a complaint?
We want all of our members, customers and everyone who deals with Students’ Union UCL to be happy with their experience. However, if things do go wrong, we want you to be able to let us know.
- How do I leave feedback about the service?
We want to hear from you on ways in which we can improve our service. Feedback helps us to identify areas in which we can do better. Please submit feedback to Saskia on email@example.com
Women's only hours
- Why are we doing women's only hours?
We want to get more women involved in physical activity and break down any barriers that may be stopping our members from being active!
When a service is dominated by one gender it can act as a barrier that prevents others from accessing local facilities that should be open to all.
There are also religious and cultural factors to consider. Some women are simply prohibited to expose too much of their bodies to men.
- I have paid for access to the gym but I’m not allowed in for time I have paid for?
We are reducing access for men two hours a week and adding two hours for women only sessions outside of the gym’s normal opening hours.
- Why don't we have men's-only sessions?
Currently women are not accessing the gym as much as their fellow students, we want to take action to make women feel comfortable in the gym. One of the best ways to do this is to have women only gym sessions.
Unfortunately In three years the Everyday Sexism Project has received a whopping 984 testimonies from women writing about their experiences of sexism, harassment and assault at the gym. This is a reality for a lot of our members and these sessions go a long way to making women feel confident in using the gym.
- What about trans and non-binary students?
We trust students to use the facilities that best fit their identity and will do everything we can to create an inclusive environment for all students.
If you’re not a member of the gym already, your first women only session is completely free, all women only gym sessions thereafter are £4 and include a free Project Active class.
UNIversal gym membership
- What is the UNIversal gym scheme?
UNIversal gym scheme allows you to access other university gym facilities when you purchase an annual membership at your university of study or work. You can find out more information on the UNIversal gym membership website here.
- How do I get a UNIversal gym card?
You will be given a UNIversal gym membership card when you activate your annual gym membership at the reception desk of Bloomsbury Fitness.
- Where can I find out what facilities I can access?
All universities are offering access to their gym facilities. Some universities also offer access to classes and swimming facilities. It is your responsibility to check the availability before visiting another university gym. Universities are able to place restrictions on using their facilities depending on visitor usage.
You can find out more information on the BUCS website.
- Do I have to purchase membership from my own University?
Yes, to be a part of this membership scheme and benefit from using over 100 gym sites, you have to purchase your annual membership from the University which you study/work at.
- Who is the UNIversal gym scheme open to?
Currently the scheme is for students and staff who purchase annual memberships at their University study/work. . If you are a non UCL student and you purchase an annual membership with us, you will not be eligible for this scheme.
- Why does my UNIversal gym membership card expire on 31 August?
Once the new term starts of the next academic year, you can collect your new UNIversal membership card from the gym reception desk.